1. Introduction

Welcome to SUNA. By accessing and using our website or purchasing/using the SUNA wearable TENS device and related accessories/services, you agree to these Terms & Conditions. If you do not agree, please refrain from using the site or placing an order.

2. Use of Website

Use this website for personal, lawful purposes only. Do not attempt to disrupt, hack, scrape, or misuse any part of the site. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We may suspend access for violations.

3. Product Information & Safety

SUNA is a wearable TENS (Transcutaneous Electrical Nerve Stimulation) device intended to provide drug‑free comfort for menstrual cramps and related back pain. It is not a medical device for diagnosis or cure and is not a substitute for professional medical advice. Do not use TENS if you have a pacemaker, are pregnant, have epilepsy, or if a clinician has advised against electrical stimulation. Use only as directed with approved electrodes and follow all safety instructions.

4. Orders, Pricing & Payment

• Prices are shown in Indian Rupees (INR) and may change over time. Taxes, duties, and delivery charges are shown at checkout where applicable.
• Payment is processed securely by third‑party gateways; we do not store full card details.
• Your order is an offer to buy; acceptance occurs when we dispatch the items. We may cancel/refund orders for stock, pricing, or verification issues.
• Pre‑orders and promotional offers may carry specific terms published on the offer page.

5. Shipping & Delivery

Delivery timelines depend on your location and courier serviceability. We package devices securely; delays due to logistics or circumstances beyond our control are not our liability. Risk passes on delivery to the address provided.

6. Returns, Replacements & Refunds

Returns/refunds are governed by our Refund Policy. For hygiene reasons, opened/used consumables (e.g., gel pads) are generally not returnable unless defective on arrival. Items must be returned in original condition with all accessories as specified in the policy.

7. Intellectual Property

All content on the site—including product designs, images, logos, manuals, and text—is the intellectual property of SUNA or its licensors. Reproduction or distribution without permission is prohibited.

8. Warranty & Service

Devices may include limited warranty as stated on the product page or in the box. Warranty covers manufacturing defects only and excludes consumables (electrodes), normal wear, misuse, accidents, and unauthorised modifications. Service requests must include order details and a description of the issue.

9. Limitation of Liability

To the maximum extent permitted by law, SUNA is not liable for indirect, incidental, or consequential damages, loss of data, or loss of profits arising from your use of the website or products. Your sole remedy for any defect is repair, replacement, or refund as per our policies.

10. Changes to Terms

We may update these Terms & Conditions to reflect changes in products, services, or legal requirements. The latest version will be posted on this page and applies upon publication.

11. Contact Us

Questions about these terms? Write to info.jubatus@gmail.com or call/WhatsApp +91 94227 99045.