Welcome to SUNA. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, create an account, or purchase and use our SUNA wearable TENS device and related accessories/services.

By using our website or services, you agree to the practices described here.

We may collect:

• Personal Details: Name, email address, phone number, billing and shipping addresses.
• Order & Account Data: Products viewed/added, order history, invoices/returns, warranty and after‑sales support records.
• Payment Data: Processed securely by payment gateways; we do not store full card details.
• Device & Browsing Data: IP address, device/browser type, pages viewed, session data, and interactions collected via cookies/analytics to keep our site working smoothly.
• Communication Data: Queries sent via forms, WhatsApp clicks, emails, and customer support calls.
• Wellness Inputs (optional): If you choose to share feedback (e.g., pain levels, duration, placement preferences), we use it only to improve guidance and support. We do not collect medical records.
• Optional KYC: Where legally required (e.g., high‑value transactions), limited ID details for verification.

We use your information to:

• Process, confirm, and deliver online and in-store orders; provide invoices and support.
• Authenticate logins, prevent fraud, and keep your account secure.
• Improve our website performance on the internet, user experience, catalogue, and services.
• Send transactional updates (order status, delivery, returns) and, with consent, marketing emails/SMS about offers and new collections (you can opt out anytime).
• Comply with legal, tax, and regulatory obligations.

We do not sell or rent personal data. We may share limited data with trusted service partners strictly to operate our internet website and fulfil your orders:

• Payment gateways/banks for secure payments.
• Logistics/courier partners for shipping and delivery updates.
• IT, hosting, analytics, SMS/email providers for site functionality and communications.
• Auditors, legal authorities, or regulators when required by law.

These partners are bound by confidentiality and process data only per our instructions.

We use industry-standard safeguards (encryption in transit, access controls, monitoring) to protect your data. However, no internet transmission or storage system is 100% secure; we continually improve our measures.

Our internet website uses cookies and similar technologies to remember preferences, keep you signed in, analyse traffic, and show relevant products/offers. You may disable cookies in your browser; some features may not work as intended.

You can request access, correction, updating, or deletion of your personal data (subject to legal retention) and withdraw marketing consent at any time. To exercise these rights, write to info.jubatus@gmail.com.

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has provided data, please contact us for prompt deletion.

We retain personal data for as long as necessary to provide services, meet legal/accounting obligations, resolve disputes, and enforce agreements. Where feasible, we anonymise data for analytics.

Our website may link to third-party sites/apps. Their privacy practices are not controlled by us. Please review their policies before using those services.

For privacy questions or complaints, contact our Grievance Officer at info.jubatus@gmail.com or call/WhatsApp +91 94227 99045. We aim to respond within a reasonable time.

We may update this Privacy Policy to reflect changes in our internet operations, products, or legal requirements. The latest version will always appear on this page with the effective date below.

Effective date: 04 November 2025